Terms of service

1. Overview

This website is operated by SambaJane ("we", "us", "our"). Throughout the site, the terms "we", "us" and "our" refer to SambaJane. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including any additional terms and policies referenced herein.

Please read these Terms carefully before using our website https://sambajane.com. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any of our Services.

2. Eligibility

By agreeing to these Terms, you represent that you are at least the age of majority in your country of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose.

3. Products and Pricing

All products are subject to availability. We reserve the right to limit the quantities of any products we offer, and to discontinue any product at any time. Colours and images are displayed as accurately as possible, but we cannot guarantee that your device's display reflects the exact colour of the product.

All prices are shown in the applicable currency and may change without notice. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information (including pricing) at any time without prior notice.

4. Orders and Acceptance

We reserve the right to refuse or cancel any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address provided at the time the order was made.

5. Payments

We accept all major cards, as well as PayPal, through secure payment providers. By providing payment information, you represent that you are authorized to use the payment method. All payments are processed securely by our third-party payment gateways; we do not store your full card details.

6. Shipping and Delivery

Orders are processed and shipped according to our Shipping Policy. Estimated delivery times are provided for guidance only and are not guaranteed. Risk of loss passes to you upon delivery of the products to the carrier.

7. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy, which forms part of these Terms. Please review it for full details on eligibility and procedures.

8. Intellectual Property

All content on this site — including text, graphics, logos, images, product designs, and the "SambaJane" name and branding — is the property of SambaJane or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or exploit any content without our prior written permission.

9. Prohibited Uses

You are prohibited from using the site or its content: for any unlawful purpose; to violate any laws or regulations; to infringe upon our intellectual property rights or those of others; to harass, abuse, or harm others; to submit false or misleading information; to upload or transmit viruses or malicious code; or to interfere with the security or proper functioning of the site. We reserve the right to terminate your use of the Service for violating any of these prohibitions.

10. Accounts

If you create an account, you are responsible for maintaining the confidentiality of your account and password, and for restricting access to your device. You agree to accept responsibility for all activities that occur under your account.

11. Third-Party Links

Our site may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the content, policies, or practices of any third-party sites and encourage you to review their terms.

12. Disclaimer of Warranties

The Service and all products are provided "as is" and "as available" without any warranties of any kind, either express or implied, except where prohibited by applicable consumer protection law. We do not guarantee that the Service will be uninterrupted, secure, or error-free.

13. Limitation of Liability

To the maximum extent permitted by law, SambaJane shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service or products. Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability under mandatory consumer protection laws.

14. Indemnification

You agree to indemnify and hold harmless SambaJane and its affiliates from any claim or demand, including reasonable legal fees, arising out of your breach of these Terms or your violation of any law or the rights of a third party.

15. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. It is your responsibility to check this page periodically for changes. Your continued use of the site following the posting of changes constitutes acceptance of those changes.

16. Governing Law

These Terms shall be governed by and construed in accordance with applicable law. Nothing in these Terms affects your statutory rights as a consumer, including under EU and UK consumer protection legislation.

17. Contact

For any questions about these Terms of Service, please contact us at info@sambajane.com.